Terms and Conditions

Contact Information for the Seller

Merinossa Ltd.
Sofia 1373, Western Park, Block 7, Entrance B, Floor 3, Apartment 7
Registered in the Commercial Register with UIC: 205872428
VAT Identification Number: BG205872428

Please read these Terms and Conditions carefully. By completing a registration and by finalizing each order, the CUSTOMER confirms that they unconditionally accept these Terms and Conditions.

1. www.merinossa.com reserves the right to update these Terms and Conditions at any time. Any changes will be published on this page with a revised "Last Updated" date. Changes to these Terms and Conditions will only apply to orders placed after the publication of the amended terms. Existing orders will continue to be governed by the Terms and Conditions that were in effect at the time the order was placed.
2. www.merinossa.com reserves the right to change prices at any time without further notice. The CUSTOMER is obliged to pay the price that was current at the time of the order.
3. www.merinossa.com guarantees the inviolability of information containing personal data provided when placing an order.
4. The CUSTOMER has the right to use the information on the website for personal/non-commercial purposes only.

The website www.merinossa.com offers the opportunity to purchase the presented products, and they are delivered directly to the customer at their specified address or for collection from a courier company office. Every user is bound by the rules of these Terms and Conditions from the initial entry to the website until leaving it. The sales contract is subject to Bulgarian law, and dispute resolution shall be decided by the competent Bulgarian courts. www.merinossa.com is not responsible for losses, damages, or expenses arising directly or indirectly from non-performance or delayed performance of obligations resulting from any event or circumstance beyond the control of www.merinossa.com, including but not limited to force majeure circumstances and problems with power supply, equipment, or similar. By registering as a user and by submitting an order as a user on www.merinossa.com, customers confirm that they fully understand and accept the sales conditions according to these Terms and Conditions. All information that is published and will be published on the website www.merinossa.com may be changed without prior notice and is subject to the provisions of these Terms and Conditions. Merinossa Ltd. is not responsible for damages and losses caused to the user/customer in the process of using the website www.merinossa.com.

1. General Provisions

1.1. This document contains the Terms and Conditions under which Merinossa Ltd. provides goods to its users/customers through the online store www.merinossa.com. These Terms and Conditions are binding on all users. By clicking the ORDER button, the user/customer agrees to, fully accepts, and undertakes to comply with these Terms and Conditions.

1.2. Identification of the user/customer for the purpose of reproducing their statement both for accepting the Terms and Conditions and for placing the order is carried out through the data stored in the log files on the www.merinossa.com server, storing the IP address of the user/customer, as well as any other information.

1.3. After clicking the "ORDER" button, the user agrees to purchase the goods in their shopping cart. This action is legally binding. The customer receives confirmation of the order, and upon receipt of this confirmation, the contract is considered concluded. The confirmation is received by email.

1.4. Merinossa Ltd. reserves the right to refuse delivery of a confirmed order if the goods are not available. In the absence of stock availability of the ordered goods and in the absence of the possibility of their production, within 3 working days, Merinossa Ltd. notifies the user/customer of the depletion by sending a message to the email address or phone number provided by the Customer.

1.5. The contract language is English, and payments will be made in euros with VAT included.

2. Offered Goods

2.1. The goods offered on www.merinossa.com are produced by Merinossa Ltd. and bear the MERINOSSA brand.

2.2. Each model has its own article number, which is displayed next to the model's image.

2.3. The colors in which the respective models are offered are not altered through software. Merinossa Ltd. is not responsible for how the customer's monitor is configured and how they consequently perceive the colors.

3. Delivery

3.1. The risk of damage to or loss of the goods passes to the customer when the customer, or a third party designated by the customer (other than the carrier), takes physical possession of the goods. Until that moment, Merinossa Ltd. bears the risk of loss or damage to the goods. Merinossa Ltd. is not responsible for delays if the delay is caused by a courier or other supplier beyond our control.

3.2. Upon receipt of delivery, the goods should be carefully inspected by the user/customer or a person authorized by them. Any damage, impacts, or other defects that occurred during transportation should be reported to us immediately. If damages occurred during transportation before you took physical possession of the goods, we remain responsible for such damage. In cases where Merinossa Ltd. confirms the order and specifies a specific date and time for delivery, this statement is binding. If an incorrect or invalid address, contact person, and/or phone number is provided when submitting the order, Merinossa Ltd. is not bound by any obligation to fulfill the order.

3.3. Upon delivery of the goods, the user/customer or a third party signs the accompanying documents. A third party is considered anyone who is not the original orderer but accepts the goods for delivery and is present at the address specified by the customer. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unjustified, and the Customer is liable for payment of the delivery and return costs. If the Customer cannot be found within the delivery timeframe at the specified address, or if access and conditions for delivering the goods are not provided within this period, Merinossa Ltd. is released from its obligation to deliver the goods ordered for purchase.

3.4. The courier company allows opening and inspection of the shipment.

3.5. When the delivered goods obviously do not correspond to the goods ordered by the customer and this can be established through a standard inspection, the customer may request that the delivered goods be replaced with goods corresponding to their order within 72 hours of receipt.

3.6. The processing time for each order varies between 1 and 10 working days. After processing, the customer will receive a phone call from our staff member for order confirmation and delivery information.

4. Contract

The distance sales contract with the customer is considered concluded from the moment the specific order is confirmed by www.merinossa.com.

5. Delivery of Goods

If www.merinossa.com is unable to deliver the ordered goods to the customer for objective reasons beyond its control, the customer will receive a full refund of the goods' price if payment has been made in advance.

6. Delivery Time

The delivery time depends on the ordered items and will be indicated in the order confirmation email. The goods will be delivered with a receipt, which serves as a tax document. The customer is required to provide their delivery address when confirming the order. If the desired goods are not available or unforeseen circumstances related to delivery arise during this time, representatives of www.merinossa.com will promptly inform the customer about any delay using the contact information provided. If the shipment is not received within the specified delivery period and the customer has not been notified by www.merinossa.com, the customer should call the customer service phone number: 0897 983 008 or contact www.merinossa.com via email at contacts@merinossa.com.

7. Delivery, Packaging, and Payment Terms

Customer purchases are sent appropriately packaged via the courier company, and payment is made in accordance with the method chosen by the customer. www.merinossa.com retains ownership of the goods until full payment is received. All additional costs related to transportation incurred during the delivery process and thereafter must be paid by the customer. The available delivery methods are presented to the customer on the www.merinossa.com website during the ordering process.

8. Prices and Taxes

All prices listed on the website include VAT. If, due to any error, the price of a product is displayed as zero or the amount in the confirmation email is calculated incorrectly, www.merinossa.com is not obliged to deliver this product to the customer at that price. The prices listed on the website do not include shipping costs.

9. Payment Methods

We offer the following payment methods:

Card Payment: We accept card payments (credit and debit cards) processed securely through the Stripe payment platform. Payment must be completed before your order is processed and shipped. All payment transactions are handled securely by Stripe in accordance with international payment security standards (PCI DSS). Merinossa Ltd. does not store your complete card details on our servers.

10. Right to Withdraw from the Purchased Goods

The customer has the right, without owing compensation and without stating a reason, to withdraw from the distance sales contract within 14 days from the date of receipt of the goods.

How to exercise your right of withdrawal:

To withdraw from your purchase, you must inform us of your decision by sending a clear statement to our email address: contacts@merinossa.com. Your withdrawal notice should include:

• Your name and contact information
• Your order number
• Date of order and date of receipt
• Description of the product(s) you wish to return
• Your intention to withdraw from the purchase

Returning the goods:

After exercising the right of withdrawal, you are obliged to return the received goods without undue delay and no later than 14 days after communicating your withdrawal to us. You may inspect and handle the goods to the extent necessary to establish the nature, characteristics, and functioning of the goods (as you would in a physical store). Goods must be returned in a condition suitable for resale, with all tags attached, unworn and unwashed. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. All accompanying documentation (receipt, invoice) should be included.

Refund:

Provided that these requirements are met, Merinossa Ltd. shall refund all amounts paid by the customer during the order, including standard delivery costs, within 14 days from the day we receive your withdrawal notice. We shall withhold the refund until we have received the returned goods. If you selected a non-standard delivery option (such as express or priority shipping), we will only refund the cost of standard delivery; any additional charges for upgraded delivery services will not be refunded. Refunds will be processed using the same payment method used for the original transaction. The costs of returning the goods to the company are borne by the customer unless otherwise agreed.

11. Complaints and Defective Goods

11.1. If a discrepancy is found between the delivered goods and the order placed, or if the goods are defective or do not conform to the contract, the customer has the right to file a complaint with Merinossa Ltd. We recommend reporting any obvious discrepancies as soon as possible after delivery.

11.2. Complaints should be filed with the company by contacting us at contacts@merinossa.com. To process your complaint, please provide the goods along with the documents that accompanied them upon delivery - receipt, invoice, and any evidence establishing the non-conformity or defect of the goods.

11.3. Your statutory rights as a consumer under applicable consumer protection laws remain unaffected by these Terms and Conditions.

12. Alternative Dispute Resolution

If you are not satisfied with how we have handled a complaint, you have the right to seek alternative dispute resolution. As a consumer, you may contact the relevant consumer protection authority or dispute resolution body in your country of residence. For disputes arising from online purchases, you may also seek assistance from consumer advice centers or ombudsman services available in EU member states.

13. Rights and Obligations of the User/Customer

13.1. The user/customer has the opportunity to view and order the advertised goods at the online store www.merinossa.com.

13.2. The user/customer has the right to be informed about the status of their order.

13.3. The user is obliged to pay the price of their order according to the method announced on the www.merinossa.com website.

13.4. Every user, regardless of whether they are a customer of Merinossa Ltd., undertakes the following when using the services:

• Not to violate and to respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• Not to defame the good name of others and not to incite violent change of the constitutionally established order, committing a crime, violence against the person, or inciting racial, national, ethnic, or religious hatred;
• Not to violate the property or non-property, absolute or relative rights and interests of others, such as property rights, intellectual property rights, etc.;
• To comply with Bulgarian legislation, applicable foreign laws, rules of morality and good customs, and Internet ethics when using the online store www.merinossa.com;
• To immediately notify Merinossa Ltd. of any case of committed or discovered violation when using the provided services;
• Not to download, send, transmit, distribute, or use in any way and not to make available to third parties software, computer programs, files, applications, or other materials containing computer viruses, systems for unauthorized remote control ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt, or limit the normal operation of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;
• Not to perform malicious actions;
• To compensate Merinossa Ltd. and all third parties for all damages suffered and lost benefits, including any costs and legal fees paid, arising from claims filed by and/or compensation paid to third parties in connection with web pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, made available to third parties, or made accessible through www.merinossa.com in violation of the law, these Terms and Conditions, good morals, or Internet ethics;

13.5. The customer undertakes to provide an accurate and valid phone number, delivery address, and email address, to pay the price of the goods, to pay the delivery costs when delivery is not free, and to provide access and availability to receive the goods. Unless expressly stated that delivery is free, it is considered paid delivery.

14. Rights and Obligations of the Merchant

14.1. Merinossa Ltd. does not have the obligation and objective ability to control the way users use the provided services.

14.2. Merinossa Ltd. has the right, but not the obligation, to store materials and information located on the www.merinossa.com server.

14.3. Merinossa Ltd. has the right at any time, without notifying the user/customer, when the user/customer uses the services in violation of these Terms and Conditions, as well as at the discretion of Merinossa Ltd., to terminate, suspend, or modify the provided services in connection with the use of the website. Merinossa Ltd. is not liable to users and third parties for damages and lost benefits arising from the termination, suspension, modification, or limitation of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials, or information transmitted, used, recorded, or made accessible through www.merinossa.com. After receiving payment, Merinossa Ltd. undertakes to transfer ownership of the goods ordered by the user/customer, to deliver the ordered goods on time, and to check the quality of each item before it is sent (if this is possible without compromising the integrity of the packaging).

14.4. Merinossa Ltd. is not liable for damage to software, hardware, or telecommunications facilities, or for data loss resulting from materials or resources accessed, downloaded, or used in any way through the provided services. Advice, consultations, or assistance provided by specialists and employees of Merinossa Ltd. in connection with users' use of services does not create any liability or obligations for Merinossa Ltd. The company is not responsible for inaccurate information about the goods provided by the manufacturer.

14.5. Merinossa Ltd. has the right to collect and use information relating to its Users/customers.

14.6. The information from the previous section may be used by Merinossa Ltd., except in case of express objection by the User sent to the provided email address. Merinossa Ltd. collects and uses information to improve the services offered. All purposes for which Merinossa Ltd. uses the information will be consistent with Bulgarian legislation, applicable international regulations, and ethical standards.

14.7. Merinossa Ltd. is not liable for non-performance of its obligations under this contract in the event of circumstances that Merinossa Ltd. could not foresee and was not obliged to foresee - including force majeure events, problems with the global Internet network, and issues with service provision beyond the control of Merinossa Ltd.

14.8. Merinossa Ltd. has the right to install cookies on users' computers. Cookies are text files that are saved by the website on the User's hard drive and allow the retrieval of information about the User by identifying them and enabling tracking of their actions, the web pages they visit, the hyperlinks they use, the information they access and save, and other activities.

15. Personal Data

15.1. Merinossa Ltd. guarantees its users/customers the confidentiality of the information and personal data provided. This information will not be used, shared, or disclosed to third parties except in cases and under the conditions specified in these Terms and Conditions. Merinossa Ltd. protects the personal data of the user/customer obtained when completing the electronic form for placing a purchase order, and this obligation ceases if the Customer has provided false data. In compliance with applicable legislation and the clauses of these Terms and Conditions, Merinossa Ltd. may use the Customer's personal data solely for the purposes specified in the contract. Any other purposes for which the data is used will be consistent with Bulgarian legislation, applicable international regulations, Internet ethics, and ethical standards.

15.1.1. Merinossa Ltd. undertakes not to disclose any personal data about the Customer to third parties - government authorities, commercial companies, individuals, and others - except in cases where it has received the express written consent of the Customer, or when the information is requested by government authorities or officials who, according to applicable legislation, are authorized to request and collect such information. Merinossa Ltd. is obliged to provide information when required by law.

For the purposes of these Terms and Conditions, the terms and expressions indicated below used in these Terms and Conditions have the following meaning:

• "User" is a natural person who has reached the age of 18 or a legal entity registered in the Republic of Bulgaria who has agreed to these Terms and Conditions.
• "Packaging" means containers and any other devices or materials that are suitable to perform the function of containing and storing various goods offered directly to the User.
• "Sale Price" is the final price per piece or for a certain quantity of goods or for a service, including value-added tax and all additional taxes and fees.
• "Force Majeure Event" is an unforeseen circumstance of an extraordinary nature at the time of contract conclusion that makes performance objectively impossible.
• "IP Address" is a unique identification number associated with a computer, website, or User's device in a way that allows their location to be determined within the global Internet network.
• "Malicious Actions" are actions or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, including: sending unwanted mail (unsolicited commercial messages, spam, junk mail), channel flooding, obtaining unauthorized access to resources using stolen credentials, exploiting system vulnerabilities for personal gain or unauthorized information access (hacking), performing actions that can be classified as industrial espionage or sabotage, damaging or destroying systems or databases (cracking), distributing Trojan horses or causing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, or performing any actions that can be classified as a crime or administrative violation under Bulgarian legislation or other applicable law.